There is no doubt that strong organizational effectiveness leads to better than average financial and non-financial results, but to achieve these results organizations must constantly change and adapt. Complacency can slowly destroy an organization.

The stakes are high as the demands on our people are greater today than ever before. Industry changes, market disrupters, increased regulatory requirements, increased customer expectations and increased speed to market all drive the need for changes in strategy, proccess/structure, talent and culture. Of course, all of this is wrapped in a banner of change and therefore, change management is the fifth area that needs addressing when looking at organizational effectiveness.

At Satori we take a diagnostic approach when working with clients to uncover the root causes that are negatively impacting an organization. Once the root causes are known a plan can be put into place to begin to systematically address the issues. We can help your organization reach new heights while navigating the tricky and sometimes unpredictable terrain.

Our practice focuses on five fundamental areas: Strategy, Talent, Culture, Processes and Structure, and Change Management

  • Strategy: Good strategy makes the link between the specific actions and the financial results of those actions. Creating a clear line of sight and alignment between individual contributions and the greater strategy creates higher engagement and satisfaction. We help organizations create linkages that empower employees to drive the strategy.
  • Talent: The talent and leadership gap continues to widen. Many times it is due to a lack of leadership skills, promotions above competency levels and/or a disconnect between the skills needed and the skills possessed. We spend time within the organization to determine which core issues are systemic and which are symptomatic. Understanding the difference allows us to create a plan that will address the issues for change.
  • Culture: It has been said that organizational culture is like an iceberg in that most of the culture lies below the surface. With so much hidden, culture can be exceptional, be toxic or be somewhere in the middle. We believe that good culture is driven by strong leadership. We will conduct a culture audit and root cause analysis to truly understand what needs to change to make your culture exceptional.
  • Process and Structure: Strong processes and structure allow for employees to achieve optimal performance. Unfortunately, over time, as organizations grow and change, processes and structures often do not follow along. Legacy processes and structures can hinder efficiency. We are well equipped to conduct process mapping and context mapped exercises to help streamline legacy and optimize performance.
  • Change Management: Change is the one constant that organizations know is bound to continue. Successful organizations embrace change and build the structure that focuses both on the tangible aspects of change, such as process and technology, but also on the intangible aspects such as staff and culture. We will diagnose your current change processes and structures and help build out the competencies required for success.
“We approached Satori Consulting Inc. looking for a solution to increase our organizational effectiveness across all divisions. Sandi identified that our department team leaders lacked the competencies to properly lead a team. Sandi looked to bridge this gap through leadership coaching. Her efforts were nothing short of exceptional…”

George De La Rosa, CEO, Luminus Financial 

Surveys

At Satori we believe feedback is a necessity for growth and harmony within your organization. Whether it is peer, executive, Board or customer feedback nothing compares to the value you will get from an honest, external viewpoint or perspective.

As with all our services, we listen to your needs and customize a solution to meet those needs. However, the survey is just part of the equation. What your organization does with the feedback is just as important as the feedback. We support with an end to end solution that incorporates understanding the feedback and creating actions plans to support change.

Some examples of surveys we provide are:

  • Staff Engagement Surveys
  • Board or Executive Evaluations
  • Peer Reviews
  • Competency and Skills Assessments
  • Governance Assessments
  • Customer Engagement Surveys
  • Customer satisfaction Surveys
  • Customer Effort Surveys
  • Net Promotor Score

 

Contact us to discuss your upcoming survey needs!

About Satori Consulting inc.

Satori Consulting inc. is a leading Canadian owned management consulting and leadership development firm, based in Burlington Ontario. Being based in Burlington Ontario supports our geographically close service areas of Hamilton, Oakville, Mississauga, Cambridge, Waterloo, Toronto and the GTA, but we are also national and global in scope providing management consulting services from coast to coast within Canada and the US.

We bring a unique, cross-disciplinary approach to clients’ challenges, ensuring the right balance of expertise, real world experience and best practices across business strategy, governance, organizational performance and executive & talent development.

Providing expertise in credit union consulting, insurance industry knowledge, academia (coaching and teaching), general business management solutions, family business solutions, leadership development and team building – Satori Consulting inc. is passionate about management consulting and partnering with clients that want change.