The Opportunity
POSITION –Director, Community Programs
LOCATION – Hamilton, Ontario
REPORTING RELATIONSHIP – CEO
DIRECT REPORTS – 3 Managers
CONTRACT – Full-time in office
SALARY RANGE – $121,232 – $129,440
COMPANY WEBSITE – https://banyancommunityservices.org/
The Opportunity
Banyan Community Services is seeking an experienced and values-driven leader to serve as Director, Community Programs, a critical leadership role responsible for shaping and strengthening the organization’s community-based services.
As a member of the Senior Management Team, you will work closely with the CEO and organizational leaders to guide the strategy, performance, and evolution of Banyan’s programs serving youth, families, adults, and seniors across the region. You will provide leadership to program managers and multidisciplinary teams while ensuring services are delivered with excellence, accountability, and measurable impact.
This role offers a unique opportunity to influence how community programs are designed, delivered, and continuously improved. You will oversee program planning, operational performance, and service quality while ensuring alignment with legislative requirements, funding agreements, and evidence-informed practices.
Equally important, you will play a key role in strengthening Banyan’s relationships with community partners, government stakeholders, and sector networks. Through strategic leadership, collaborative partnerships, and a commitment to client-centered service, you will help ensure Banyan continues to respond effectively to the evolving needs of vulnerable populations.
Why This Role Matters
Banyan Community Services operates at the intersection of community care, social justice, and public service. The Director, Community Programs plays a central role in ensuring that programs supporting youth, families, seniors, and vulnerable populations are effective, responsive, and sustainable.
By strengthening program performance, supporting staff leadership, and building strong community partnerships, the Director helps ensure that Banyan continues to deliver meaningful outcomes for the individuals and communities it serves.
For the right leader, this is an opportunity to shape program strategy, support innovation in service delivery, and contribute to the long-term strength of an organization that has been supporting communities across the region for more than four decades.
Company Background
Banyan Community Services has been a trusted not‑for‑profit in Hamilton and surrounding regions since 1978, dedicated to supporting youth in conflict with the law, children and families in need, and seniors and adults with disabilities
Our mission is to deliver client‑centered, quality care that promotes independence, resilience, life skills, and community connection through a multidisciplinary approach
Operating across Hamilton, Niagara, Brant, Haldimand, Norfolk, and Wellington, we’re recognized as a transformational partner in building safe, inclusive, and barrier‑free communities . Our core values of respect & dignity, integrity & ethical conduct, equity & inclusion, advocacy & social justice, accountability & transparency, guide everything we do
From youth justice and alternative dispute programs to senior supports like Grocer‑Ease and our Young Parent Program, Banyan is responsive, innovative, and deeply committed to making real change
Working Conditions
This position is based at Banyan’s head office, with occasional travel required to various site locations. While the role primarily operates during standard business hours, flexibility is essential, as evening or weekend meetings may occasionally be necessary. The work environment is fast-paced and high-pressure, often involving tight deadlines and competing priorities that require strong organizational and time management skills.
REQUIRED COMPENTICES
Program Leadership & Operational Performance
- Provide leadership and oversight for a diverse set of community programs serving children, youth, adults, and seniors (approximately 22 programs).
- Plan, organize, direct, and evaluate program operations to ensure services meet client needs and organizational objectives.
- Monitor program outcomes, quality standards, and performance indicators while driving continuous improvement.
- Oversee operational planning, resource allocation, and program budgets.
- Ensure programs operate in accordance with funding requirements, legislative frameworks, and organizational policies.
Strategic Leadership & Governance
- Participate in organizational strategic planning and operational leadership as part of the Senior Management Team.
- Contribute to the development of new programs, service initiatives, and funding opportunities.
- Support policy development and ensure compliance with regulatory, accreditation, and legislative standards.
- Prepare reports and briefings for senior leadership and the Board.
People Leadership & Organizational Culture
- Provide leadership, supervision, and mentorship to program managers and staff.
- Support recruitment, performance management, training, and professional development.
- Foster collaboration and accountability across multidisciplinary teams.
Community Partnerships & External Relations
- Collaborate with partners to identify service gaps and support program development and funding proposals.
- Build and maintain strong partnerships with community agencies, government stakeholders, and sector networks.
- Represent Banyan in relevant committees and community initiatives.
KEY QUALIFICATIONS
- Undergraduate degree in social services, human services, public administration, or a related field (Master’s degree preferred).
- 10+ years of progressive leadership experience, including senior management in a multi-agency organization
- Demonstrated experience overseeing community-based programs and multidisciplinary teams in a government-funded or non-profit environment.
- Strong understanding of services supporting youth, families, seniors, and vulnerable populations.
- Experience with program planning, operational management, funding requirements, and performance monitoring.
- Knowledge of relevant legislation, regulatory frameworks, and sector best practices.
- Experience working in a unionized environment is an asset.
- Valid driver’s license and access to a reliable vehicle.
- Ability to obtain and maintain a Vulnerable Sector Police Check.
Compensation & How to Apply
Salary range: $121,232 – $129,440 plus a comprehensive benefit package.
Qualified individuals are invited to apply with their résumé and a cover letter by April 17th, 2026.
. Please include a confidential statement of compensation expectations.
Satori Consulting Inc. is conducting this search on behalf of Banyan Community Services.
Banyan Community Services is an Equal Opportunity Employer and ensures that its human resources policies and procedures provide fair, equal, and consistent treatment regarding employment decisions, including recruitment, selection, placement, training, compensation, promotion, and professional development. The organization is strongly committed to fostering diversity within its community and offers accessible employment practices in compliance with the AODA. Applicants requiring accommodation during any stage of the recruitment process are encouraged to inform us so we can make appropriate arrangements.
Satori Consulting thanks all applicants; however, only those selected for an interview will be contacted.
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About Satori Consulting Inc.
Satori Consulting Inc. is a leading Canadian owned business management consulting and leadership development firm, based in Dundas, Ontario. Being based in Ontario works well for our team, but we are also national and global in scope, providing management consulting services from coast to coast within Canada and internationally.
We bring a unique, cross-disciplinary approach to our clients’ challenges, ensuring the right balance of expertise, real world experience, and best practices in business analytics, strategic planning, board governance, organizational effectiveness, executive coaching, executive recruitment and leadership development.
Providing expertise in credit union consulting, insurance industry knowledge, academia (coaching and teaching), general business management solutions, leadership development and team building – Satori Consulting Inc. offers all Everything DiSC® products along with many other personality assessments. SCI is passionate about management consulting and partnering with clients that want change.